ABSTRACT
A experiência de um modelo de gestão, nas áreas de hematologia e hemoterapia, que transforme as práticas de gestão voltadas excessivamente para procedimentos, normas e relatórios, em estratégias focadas em resultados que determinam a satisfação do cidadão, é um desafio. A grande dificuldade da qualidade na gestão dos serviços públicos é atingir resultados efetivos capazes de reduzir ou eliminar problemas ou de acrescentar benefícios e valores desejados pela sociedade.1,3,15 A Hemominas, ciente da importância do seu papel como prestadora de serviços em área crítica e de vital importância, elaborou estratégias para uma administração gerencial fundamentada em valores constitucionais públicos, institucionais, princípios da qualidade e com metas definidas e acompanhadas através de um sistema de medição. A Fundação Hemominas opera em rede, com administração e coordenação técnica centralizadas em Belo Horizonte, e possui 23 unidades regionais localizadas no estado de Minas Gerais. Na busca de um modelo gerencial moderno e focado em resultados, o Programa da Qualidade Fundação Hemominas (PQFH) implantou os critérios de excelência em gestão em sete unidades da Fundação. As unidades realizaram a auto-avaliação com o instrumento de 250 pontos do Gespública, com validação externa e posterior certificação e reconhecimento pelas boas práticas pelo Ministério do Planejamento e Gestão.
The experience of an administration model in hematology and blood transfusion, which transforms administration practices excessively focused on procedures, norms and strategy into approaches based on results that determine the citizens' satisfaction, presents a challenge. The great difficulty in the quality of administration of a public service is to obtain effective results by decreasing or eliminating problems, or by adding benefits and values expected by society. Hemominas, aware of the importance of its role as a service provider in a critical and vital area, elaborated strategies to meet a management system based on constitutional and institutional public values and quality principles with defined goals accompanied by a appraisal system. The Hemominas Foundation works as a network, with administration and technical coordination located in Belo Horizonte. It has 23 regional units throughout the state of Minas Gerais. In an effort to obtain a modern a management model focused on results, the Hemominas Foundation Quality Control Program (PQFH) implemented self-evaluation criteria of excellence in seven of its transfusion units. The 250 score self-evaluation tool was utilized, with external validation and posterior certification and recognition in regards of adequate practices, by the Federal Ministry of Planning and Management.
Subject(s)
Humans , Hemotherapy Service , Hospital Administration , Public Health , Quality of Health CareABSTRACT
A cross-sectional case-control study designed to evaluate the role of malnutrition in the association between the intensity of Schistosoma mansoni infection and clinical schistosomiasis, was conducted in an area with both low frequency of infection and low morbidity of schistosomiasis in Brazil. Cases (256) were patients with a positive stool examination for S. mansoni; their geometrical mean number of eggs/gram of feces was 90. Controls (256) were a random sample of the negative participants paired to the cases by age, sex and length of residence in the area. The clinical signs and symptoms found to be associated with S. mansoni infection, comparing cases and controls, were blood in stools and presence of a palpable liver. A linear trend in the relative odds of these signs and symptoms with increasing levels of infection was detected. Adjusting by the level of egg excretion, the existence of an interaction between palpable liver and ethnic group (white) was suggested. No differences in the nutritional status of infected and non-infected participants were found